I did want to mention the point of the pillowcases that were brought up to you as we have never in our history had a comment regarding one of our employees ever being under suspicion of anything alike you mentioned.

We have been open for 9 years and have never had a security incident outside our property with one of our guests however we always validate our guests' feelings and completely understand your thoughts. Thank you so much for your review of our property and I am so sorry if you were uncomfortable in any way.

Oh and they say free WiFi and free continental breakfast but they actually charge you $15 US per day when you check in on top of what you paid with Expedia/ for the actual wifi and breakfast so it’s not free, you pay for it and it a cold breakfast so toast/ cereals/ bagels etc. The picture of the hotel on Expedia doesn’t reflect the actual state of the front entrance of the hotel with garbage everywhere, smell of urine and sketchy individuals nearby starting at you… You will stick out as tourist when you exit the hotel I can tell you. Been yelled at by many to what appeared to be homeless across the hotel, urine and marihuana smell everywhere… We were supposed to stay for 4 days but left after 2 since we weren’t enjoying our vacation because of all this, couldn’t go out after dark and I’m a 6ft/200 pounds male but couldn’t trust the surrounding with my wife… Oh and we requested extra pillows during our stay and the employee knocked at our door 25 minutes after we called but clearly he came back from smoking weed, as soon as we opened the door, a cloud of weed smell entered our room and our pillows had a strong smell of weed… At the end of the day, it is a decent hotel in NYC for the price but we decided to book out before end of our stay as we wanted to enjoy our stay and not have to be stressed out to come back at the hotel after dark and again, I come from a large city myself and saw lots of places in my life but this is by far the worst neighborhood I’ve seen. It’s by far the worst neighborhood I’ve even seen.

The hotel itself is decent but the neighborhood is really bad.

Opera house hotel new york bronx